Where are you located?

Our address is:

8409 Lockheed Dr. Suite 25

El Paso, TX 79925

Do you ship outside of El Paso, TX?

Yes - we currently process and ship orders all over North America.

How long will it take for my order to arrive?

Most orders are prepared for shipping within two (2)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 1-3 business days after dispatch.  International customers usually receive their purchases within 7-10 business days after dispatch.  

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

What happens if my package is returned to ETRNL?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. 

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors.  These consignors are paid out shortly after their item(s) sell.  Because of this, we are firm on our return policy.

Are all the items you sell authentic?

ETRNL sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

When will you get more of an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

If an item says “worn” is it the same as in the picture?

The picture on the website for worn items are not of the actual shoe, but a stock image, taken here at ETRNL. Worn items are priced according to their condition.  If you would like to request pictures of the actual worn pair for sale, you may send a request to ivan@etrnl.store.  Include the name, size, and price of the item.

Do you accept trades or size swaps?

A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store.  Trades would have to be in heavy favor of the store, and we want you to get the most for your shoes.  Because of this, we rarely do trades. 

Does ETRNL buy shoes outright?

We will occasionally “cash-out” for shoes for a reasonable negotiated price.

How do I become a consignor at ETRNL?

Consignment means we sell items for you, and we pay you as your items sell.  Many local consignors bring their items to our store in person.  Out-of-state and out-of-country consignors often ship their consigned items to us.

To get started on the consignment process, email us to inquire how the process works and to apply for an account on our Consignment page.  

 You would either drop the items off in person (if you’re local) or ship them to us at:

ETRNL

8409 Lockheed Dr Ste 25

El Paso, Texas 79925

We recommend that all shipped in consignment require a signature at time of delivery and that you include insurance.

Be sure to include the printed batch ID with your shipment so we can easily identify the items as yours.

When we receive, inspect, authenticate, and approve your listing, we “accept” it into our system and it is immediately available for sale in-store and online.

Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value. We agree on a price with our consignors.  We price items to move quickly.

When will I get paid for my consignment?

We issue checks in your name as your items sell.   (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units).

Checks are prepared bi-weekly.  These checks will be for the prior two weeks' sales Sunday thru Saturday. Your check will be mailed to you.

I couldn’t find an answer to my question.  How should I contact ETRNL?

You have several ways to contact us. You can submit an inquiry thru our Contact us page:

Contact Us

You may also send emails to support@etrnl.store

You may also call our store:

(915) 200-5635